This course is intended for people who already work as tour guides or who are aspiring to work as tour guides.


> The PDF version is available for download here

Course content

  • Core Units
    • Introduction to Tourism
    • The Tourism System
    • Applying Effective Communication Skills
    • Customer Care
    • Conducting Tours
    • Health, safety and security procedures
    • Legal and Ethical Issues
  • Electives
    • Administration and management for tour guides
    • Planning Tours
    • Evaluating Tours
    • Marketing Tours
    • Second Language for Tour Guides
    • ICT Skills for Tour Guides